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Showing posts with the label bad management

Crashed and Burned…

It’s always sad when I see a business close because the owners had no idea of how to run their business. In the restaurant business, everyone thinks it’s the food. I’ve seen places that the health department has closed because of lack of permits or food handling experience. Just because you like to cook and serve people, doesn’t mean that you’ll make a good restaurant owner. An acquaintance of mine had a restaurant that he couldn’t run and did a lot of things wrong, though he’s had many years of restaurant experience. In my opinion, he hired the wrong people to manage the front and he oversaw the kitchen & food quality. He spent more time handling all of the restaurant problems and didn’t have time to take care of the food. The kitchen operations went down hill fast, now customers were complaining about the food quality. The managers that he hired didn’t have the experience to handle the front end problems. He recently closed his restaurant and let his staff go. Looking bac...

Upscale Restaurants: ACT IV - The Tragedy

It’s been awhile since I’ve driven around town for no apparent reason. Last week, I drove around to see the current restaurant landscape in Beverly Hills. I went into one restaurant and the manager was telling me about the restaurant closures in the area. It’s very sad. Warning: Another rant from me about restaurant management… An upscale restaurant on Restaurant Row was sold after 2 years in business, the company that built it spent about $18 million and it seemed like 5 years to build the building. Don't get me wrong, it's a beautiful building, but 5 years? They didn't know what they were doing and had problems with permits, staff, etc. When it finally opened, it was a total mess, the management didn’t know the customers, the servers didn’t know about the food, operation problems, and it went on and on. I’m not sure what the PR agency did or didn’t do, but there wasn’t a SPLASH for the opening. PR people love having something to promote, but this restaurant couldn’t deliv...