Lee's Got Me Waiting...
I love Lee’s Sandwiches and have been a fan for many years. I often visit the Rosemead location, this is a fairly new building with an ice cream counter, steam table for hot items, baked goods, etc. Lee’s Sandwiches is a multi-unit quick service company that specializes in Vietnamese sandwiches that bakes fresh baguettes and makes great sandwiches, in addition to other items. They have over 35 locations in 4 states. I usually go in early morning or late afternoon when the lines are short. This week, I went during lunch and ended up in a very long line, about 8 people. As I’m watching the cashier walk away from the register with each customer, I realized that the store layout is not set-up efficiently. One of the keys to retail success for sandwich places is to first have the customer order and collect payment first and then make the sandwich. Lee’s does this, but where they lack the efficiency is after a customer orders they pass by the ice cream counter and steam table. If they want s...