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Showing posts with the label server training

Lack of Customer Service Training

Growing up in Southern California, my family made it a point to celebrate Cinco de Mayo every year. It also doesn't hurt to have your birthday two days before May 5th either... The celebrating still continues, right Lena? Last night, a group of us celebrated Cinco de Mayo at a Mexican restaurant with their special Cinco de Mayo menu. We had a choice of soup or salad. The server told us that the soups tonight were a bean soup, albondigas, and tortilla, we all opted for the tortilla soup. The server serves us the tortilla soup AND then tells us that tortilla soup wasn't part of the special menu and that we would have to pay the extra for the substitution. I asked for the manager...First of all when the server tells us that tortilla soup is one of the options without a mention of additional charge, we shouldn't have to pay the extra. Even if a mistake was made on the offerings, it's better to swallow the extra cost and please the customer. The manager said we would...

LOST and Found: Management LOST!

I had dinner at a restaurant that I really wasn’t too jazzed about going. The reviews were not very good and didn't seem that they had a signature dish that everyone was talking about. I usually take a new restaurant reviews with a grain of salt, but this company has 3 restaurants. I went with a couple of people who really wanted to go, still to this day I don’t know why. We arrived to an empty restaurant, they spent a lot of money on the interior and the menu was really hard to figure out. Not that it was hard to read, it just didn’t make much sense and I didn’t get the feeling that our server felt confident in knowing the menu either. We ordered the sampler platter to try a few of the appetizers, everything was really salty. When the server asked how everything was, I mentioned that the potatoes were really salty. He told me that they’re supposed to be like that. OK, I like salt, but even for me to say this is salty. Our next couple of dishes came and were uneventful. I guess the...