Lack of Customer Service Training
Growing up in Southern California, my family made it a point to celebrate Cinco de Mayo every year. It also doesn't hurt to have your birthday two days before May 5th either... The celebrating still continues, right Lena? Last night, a group of us celebrated Cinco de Mayo at a Mexican restaurant with their special Cinco de Mayo menu. We had a choice of soup or salad. The server told us that the soups tonight were a bean soup, albondigas, and tortilla, we all opted for the tortilla soup. The server serves us the tortilla soup AND then tells us that tortilla soup wasn't part of the special menu and that we would have to pay the extra for the substitution. I asked for the manager...First of all when the server tells us that tortilla soup is one of the options without a mention of additional charge, we shouldn't have to pay the extra. Even if a mistake was made on the offerings, it's better to swallow the extra cost and please the customer. The manager said we would...